Shared Services Consulting
We provide Shared Services consulting to parts of organizations or groups where those services had previously been found in more than one part of the organization or group. Thus the funding and resourcing of the service is shared and the providing department effectively becomes an internal service provider.
One purpose of Shared Services is the convergence and streamlining of an organization’s functions to help ensure that they deliver to the organization the services required of them as effectively and efficiently as possible. This often involves the centralizing of back office functions such as HR and Finance but can also be applied to the middle or front offices. A key advantage of this convergence is that it enables the appreciation of economies of scale within the function and can enable multi function working together, where there is the potential to create synergies.
Our Shared Services is different from the diametrically opposite model of our Outsourcing services which is where an external third party is paid to provide a service that was previously internal to the buying organization, typically leading to redundancies and inefficiencies.
We offer three basic location variations for our Shared Service as follows:
On-shore – Work is carried out in the same country but at a different location
Near-shore – Work is carried out in a close location (e.g. continental Europe)
Off-shore – Work is carried out anywhere in the world that is not on-shore or near-shore
With IT Shared Services, common distributed IT functions are consolidated and delivered over a shared infrastructure to achieve critical mass and service the enterprise with lower costs, higher service levels and greater responsiveness to user needs.
We offer a structured framework and proven methodologies to help you transform your IT operations to support your lines of business efficiently and cost effectively. We deliver the methodologies, tools, blueprints, procedures and documentation to help you implement an IT Shared Service model that is right for your company. Among other things, these are the primary steps that we typically follow during an engagement:
Strategic Goals—First we define your desired goals. Then we work with you to determine a timeline for achieving these goals and to establish the metrics for success.
Current State Assessment—Our services professionals conduct a detailed assessment of how your IT organization currently uses, manages and delivers technology infrastructure so that we can then more accurately assess the current state of your organization’s maturity, strengths and capabilities. Next we identify opportunities for tactical or strategic improvement.
IT Shared Service Transformation Plan—Based on our assessment findings, we develop a strategic IT Shared Service Transformation Plan that tailors to your needs and opportunities. Our consultants provide specific advice on the detailed projects to be included in your IT Shared Service program, along with advice on how to transform to an IT Shared Service model.
To obtain more information about our Shared Services, please complete the following form and select areas of interest. Our staff will contact you shortly with a response.
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